Returns & Exchanges
At Urban Monkey, we want you to be completely satisfied with your streetwear; if your purchase doesn't fit or meet your expectations, you can return or exchange it within 15 days of delivery. Please ensure all items are unworn, unwashed, and retain their original tags and packaging.
Initiate Your Request
Visit our Returns Portal and enter your Order ID and email address to select the items you wish to return or exchange.
Pack the Product
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Handover to Courier
Our logistics partner will arrive at your doorstep within 48 hours to collect the package; please ensure you collect a physical or digital pickup receipt.
Quality Check & Refund
Once your return reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing